Køge, 18 March 2020 +++ Hovmand is now offering an online consulting service for its lifting trolleys. In a live video conference, potential customers can get together with Hovmand experts configured individually suitable ergonomic lifting solutions. This is possible due to a combination of secure online meeting software and Hovmand’s own Virtual Engineering App. As the world's leading supplier of mobile lifters, Hovmand is a specialist when it comes to safe and efficient work. The stainless steel and aluminium lifters guarantee smooth, low-impact work processes that help save costs in production, storage and logistics. The consulting process when it comes to purchasing a lifting solution is now more efficient, too: the Danish company with a sales branch in Munich now offers online consulting. “Having developed our Virtual Engineering App, the introduction of online consulting is the next major step in terms of our digital transformation,” says Managing Director Søren Hovmand. “Any number of team members or decision-makers can participate in the meeting no matter where they are – including home office. This makes for more efficient workflows while saving CO2 at the same time”.
Face-to-face consulting without actual being present
During the video conference, Hovmand’s specialists not only provide advice on the subject of ergonomics at the workplace, they also help configure the appropriate lifting solution together with the meeting participants. This is assembled in modular fashion from the more than 100,000 configuration options based on individual lifting requirements – live in 3D. Potential customers can visualise the different variants directly and ask questions if necessary. “In this way we’re able to offer our customers personal advice without direct contact,” explains Søren Hovmand. “This not only significantly reduces the effort for everyone involved, it also minimises the health risk at a time when reduced contact frequency is the order of the day.” Those interested can inform Hovmand online of their preferred date and time. No software installation is necessary on the customer side: the only requirement is a stable internet connection. Hovmand is a pioneer of digitalisation in its industry and was awarded a prize by the Danish Ministry of Economic Affairs as part of the competition entitled “Digitalisation in medium-sized companies” in 2019.